CUSTOMER SERVICE

CLOSED FROM JULY 28TH TO AUGUST 6TH (INCLUSIVELY) FOR FAMILY VACATIONS.

for any emergency, send email at info@vija-design.com

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CUSTOMER SERVICE  -  answers to your questions

INFORMATION COLLECTION - HIP DYSPLASIA: Holding newborn with the knees raised ("M" position ) is beneficial for the hips. Holding a newborn baby skin-to-skin is also very beneficial for his/her health. If your baby has hip dysplasia and you are babywearing your baby skin to skin in the recommended position, have you seen any significant improvements? If yes (or no), the International Hip Dysplasia Institute would like to get the details. You can send us the information (info@vija-design.com) that we transfer to them or communicate directly with them (Susan.Pappas@orlandohealth.com)

WHOLESALE PURCHASE (for retailers): You can contact our Customer Service by email at info@vija-design.com or by phone at 438-289-1243 (1-855-850-9279).

To change an order or for an exchange, please contact us at info@vija-design.com or call 438-289-1243 ou (1-855-850-9279).

ONLINE STORE PURCHASE - retail sale : Please note that in order to offer you an impeccable service and tracking of your order placed online (and thus make sure you are 100% satisfied), it is possible that we transfer your online order at one of our best retailers. You will be contacted immediately if this is the case.

 

INTERNATIONAL ORDER

The orders to be sent to another country will probably be transferred to our closest distributor. Just click on International order request at the end of your order. We will contact you to give details. If transfered to canadian online retailer, they will send you an international shipping quotation by email that you could accept or not. Please take into consideration that duty/taxes charges for your country may apply on arrival at your customs (but you will not have to pay Canadian taxes). In Canada, sales taxes are not included in retail price, as seen on online store. All quotation will be sent in CAD dollar.

 

PRODUCT SEARCH

-You like the style but there is not your size? The inventory is updated daily. If your size is not there, that means it is sold out and nothing is coming soon.

-You absolutely need a particular item but you don't find it on our website? Send us an email explaining your needs. It is often possible to find you or give you the right thing or a close alternative...  Or we can refer you to someone else...

-It is written "coming soon " in your choice of size/colour? The deadline for "coming soon" articles does not usually exceed two / three weeks. You can place the order and wait for the article in question. If you had something else in your order, we will send the first part immediately and the back order will be sent free of shipping charge as soon as we will have it in our place.

-You want to give us suggestions? Do not hesitate, we will be happy to hear your comments and suggestions

-Our email adress: info@vija-design.com

Our phone: 438-289-1243 or 1-855-850-9279 (toll free for long distance call only)

STATE OF THE ORDER

Normally, the regular service of Canada Post is about 1 to 5 business days, depending on where you are located. It can go up to 10 days if you're very far away.

To track your order:
Normally, for medium/large size order, you will receive by email a tracking number of Canada Post. You can also contact our Customer Service at 438-289-1243 or 1-855-289-1243 or by email at info@vija-design.com to know the status of your delivery. Remember to include your order number.

Check your mail: it is possible that you have received a notice from Canada Post to pick-up the package at your local Post Office.

For pick-up at our office & Distribution Center:
Please contact Customer Service (number above) and indicate the date and time of your visit.
Address:
VIJA DESIGN, 110 bld Industriel, Boucherville, QC, J4B 2X2



TO CHANGE OR CANCEL AN ORDER

Making changes after placing your order:
If you need to make changes to an order you've just taken place, please contact Customer Service by email at info@vija-design.com notifying us order number and the changes you wish to make. Do not press the Back button of your browser to modify your order, it would place a second order and your account will be debited a second time.

Please note that the processing of your order may be made upon receipt. It may therefore be impossible for you to change items while your order being processed.

Cancellation after placing an order:
If you have completed your order, please email the customer service at info@vija-design.com to cancel your order. Be sure to include your order number in the email. Please note that the processing of your order may be made upon receipt. It may therefore be impossible for you to cancel if already processed.


GIFT CERTIFICATE

There are currently three ways to use your gift certificate:

1) Place your order on our website as usual and click on the "gift certificate" in "PAYMENT" section. Enter you gift certificate number and other details. We will check gift certificate validity and then contact you to proceed with any balance to pay.

2) Choose what you want to receive on our "www.vija-design.com" online store. Take note of the style numbers, colors, sizes and prices with a copy of your gift certificate and send it by fax (450-906-4888). We will call IMMEDIATELY after to confirm and validate the gift certificate information - and you can pay by credit card (or Paypal) any additional amount.

3) Choose what you would like and come to try - by appointment only (call 450-906-4888
or 1-877-584-2888) at our Reserve Privee store directly in our Vija Design distribution center.

Gift certificates are considered as "cash money" to be applied as payment to a "normal" invoice, including taxes.

If we have not answered your question (see above), please contact us and we will be happy to answer them.